{"id":60,"date":"2020-11-16T11:56:03","date_gmt":"2020-11-16T13:56:03","guid":{"rendered":"https:\/\/lastro.com.br\/?page_id=60"},"modified":"2026-01-27T14:48:05","modified_gmt":"2026-01-27T17:48:05","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/lastro.com.br\/?page_id=60","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"60\" class=\"elementor elementor-60\">\n\t\t\t\t<div class=\"elementor-element elementor-element-582170e8 e-flex e-con-boxed e-con e-parent\" data-id=\"582170e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76e92dbb elementor-widget elementor-widget-text-editor\" data-id=\"76e92dbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Em cumprimento \u00e0 Resolu\u00e7\u00e3o n\u00ba 4.860\/2020 do Banco Central do Brasil e com a miss\u00e3o de ser um canal eficiente de comunica\u00e7\u00e3o entre o cliente e a Lastro RDV Distribuidora de T\u00edtulos e Valores Mobili\u00e1rios Ltda, a Ouvidoria busca sempre tornar ainda mais transparente a rela\u00e7\u00e3o da LASTRO com seus clientes e usu\u00e1rios, na media\u00e7\u00e3o dos conflitos e solu\u00e7\u00e3o definitiva das reclama\u00e7\u00f5es, observando sempre as normas legais e regulamentares aplic\u00e1veis e relativas ao direito do consumidor.<br \/><br \/><\/p>\n<p style=\"text-align: center;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p style=\"text-align: center;\">A LASTRO integra o SISTEMA DE COMPARTILHAMENTO DE OUVIDORIA da Associa\u00e7\u00e3o Brasileira de C\u00e2mbio \u2013 ABRACAM e segue suas diretrizes do REGULAMENTO DO SISTEMA DE COMPARTILHAMENTO DE OUVIDORIA. Prezamos sempre pelo bom atendimento, por isso trabalhamos com foco na melhoria cont\u00ednua de nossos servi\u00e7os. De forma imparcial, nossa Ouvidoria visa uma solu\u00e7\u00e3o \u00e1gil e efetiva, em conjunto com as demais \u00e1reas da empresa.<\/p>\n<p style=\"text-align: center;\"><!-- \/wp:paragraph --><!-- wp:spacer {\"height\":\"50px\"} --><\/p>\n<div style=\"height: 50px; text-align: center;\" aria-hidden=\"true\">\u00a0<\/div>\n<p style=\"text-align: center;\"><!-- \/wp:spacer --><\/p>\n<h2 style=\"text-align: center;\">Relat\u00f3rios<\/h2>\n<p style=\"text-align: center;\"><!-- wp:paragraph --><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2026\/01\/Politica-de-Ouvidoria_-2026.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Pol\u00edtica de Ouvidoria<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2026\/01\/2025-2o-Sem-Relatorio-de-Consolidacao-da-Ouvidoria.pdf\">2\u00ba Semestre de 2025 &#8211; Download<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2026\/01\/2025-1o-Sem-Relatorio-de-Consolidacao-da-Ouvidoria.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">1\u00ba Semestre de 2025 &#8211; Download<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2025\/02\/2024-2o-Sem-Relatorio-de-Consolidacao-da-Ouvidoria.pdf\">2\u00ba Semestre de 2024 &#8211; Download<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2024\/07\/2024-1o-Sem-Relatorio-de-Consolidacao-da-Ouvidoria.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">1\u00ba Semestre de 2024 &#8211; Download<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2024\/07\/2023-2o-Sem-Relatorio-de-Consolidacao-da-Ouvidoria-2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">2\u00ba Semestre de 2023 &#8211; Download<\/a><\/p>\n<p style=\"text-align: center;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2023\/09\/2023_1.Sem-Relat.Consolidacao_da_Ouvidoria.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">1\u00ba Semestre de 2023 &#8211; Download<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2023\/02\/2022-2o-Sem-Relatorio-de-Consolidacao-da-Ouvidoria.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">2\u00ba Semestre de 2022 &#8211; Download<\/a><\/p>\n<p style=\"text-align: center;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2022\/09\/2022-1o-Sem-Relatorio-de-Consolidacao-da-Ouvidoria.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">1\u00ba Semestre de 2022 &#8211; Download<\/a><\/p>\n<p style=\"text-align: center;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2022\/02\/2021_2o-Sem-Relatorio-de-Consolidacao-da-Ouvidoria.pdf\">2\u00ba Semestre de 2021 &#8211; Download<\/a><\/p>\n<p style=\"text-align: center;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2021\/08\/Relatorio-de-Consolidacao-da-Ouvidoria_2021_1o-Sem.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">1\u00ba Semestre de 2021 &#8211; Download<\/a><\/p>\n<p style=\"text-align: center;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2021\/06\/Relatorio-de-Consolidacao-da-Ouvidoria_2020_2o-Sem.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">2\u00ba Semestre de 2020 &#8211; Download<\/a><\/p>\n<p style=\"text-align: center;\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/lastro.com.br\/wp-content\/uploads\/2021\/06\/Relatorio-de-Consolidacao-da-Ouvidoria_2020_1o-Sem.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">1\u00ba Semestre de 2020 &#8211; Download<\/a><\/p>\n<p style=\"text-align: center;\"><!-- \/wp:paragraph --><!-- wp:spacer {\"height\":\"50px\"} --><\/p>\n<div style=\"height: 50px; text-align: center;\" aria-hidden=\"true\">\u00a0<\/div>\n<p style=\"text-align: center;\"><!-- \/wp:spacer --><!-- wp:heading --><\/p>\n<h2 style=\"text-align: center;\">Quando utilizar a ouvidoria?<br \/><br \/><\/h2>\n<p style=\"text-align: center;\"><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p style=\"text-align: center;\">A Ouvidoria est\u00e1 dispon\u00edvel \u00e0 todos os clientes e usu\u00e1rios dos servi\u00e7os da LASTRO e pode ser acionada para receber, registrar, analisar, instruir e responder \u00e0s consultas, sugest\u00f5es, reclama\u00e7\u00f5es, cr\u00edticas, elogios e den\u00fancias de clientes relacionadas \u00e0s atividades desenvolvidas pela LASTRO DTVM, as quais, do ponto de vista do cliente, n\u00e3o tenham sido satisfatoriamente solucionadas pelos canais de atendimento diretos e habituais da institui\u00e7\u00e3o.<\/p>\n<p style=\"text-align: center;\"><!-- \/wp:paragraph --><!-- wp:spacer {\"height\":\"50px\"} --><\/p>\n<div style=\"height: 50px; text-align: center;\" aria-hidden=\"true\">\u00a0<\/div>\n<p style=\"text-align: center;\"><!-- \/wp:spacer --><!-- wp:heading --><\/p>\n<h2 style=\"text-align: center;\">Como falar com a Ouvidoria?<br \/><br \/><\/h2>\n<p style=\"text-align: center;\"><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p style=\"text-align: center;\">Este servi\u00e7o funciona de forma autom\u00e1tica, fale com clareza as informa\u00e7\u00f5es solicitadas. De segunda a sexta-feira 09h \u00e0s 16:30h (exceto feriados) Ouvidoria : 0800-770-5422<br \/><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1.1em;\">ou atrav\u00e9s deste <\/span><a style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1.1em;\" href=\"https:\/\/risc.advicetech.com.br\/OUVIDORIA_FRONT\/Paginas\/RegistrarAtendimento\/RegistrarAtendimento.aspx?CD_CHAVE=1AA8E02D-EEB3-4ECF-9483-74BD821DB701\" target=\"_blank\" rel=\"noreferrer noopener\">FORMUL\u00c1RIO<\/a><\/p>\n<p style=\"text-align: center;\"><br \/>Prazo de resposta : 10 dias \u00fateis, podendo ser prorrogado por igual per\u00edodo. No caso de prorroga\u00e7\u00e3o o reclamante ser\u00e1 comunicado.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Em cumprimento \u00e0 Resolu\u00e7\u00e3o n\u00ba 4.860\/2020 do Banco Central do Brasil e com a miss\u00e3o de ser um canal eficiente [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-60","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria - Lastro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lastro.com.br\/?page_id=60\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - 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